Refund and Returns Policy
Thanks for purchasing our products at www.funkystitch.co.uk operated by Funky Stitch Ltd.
In order to be eligible for a refund, you have to return the product within 28 calendar days of your purchase. The product must be in the same condition and packaging that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 28 calendar days have passed, you will not be eligible for a refund.
If the garment or product has been personalised you will not be eligible for a refund.
If a garment is returned then a 15% restocking fee will apply.
All sale items are non refundable or returnable.
If a product or garment or exchanged then all delivery fee’s will be charged to the customer.
If anything is unclear or you have more questions feel free to contact our customer support team.
For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Here’s the return address:
Funky Stitch Ltd
Customer Returns